We take all complaints seriously and aim to resolve them promptly.
Send your complaint by email to element333.store@gmail.com or by phone at 062 144 6721. Include your order number and a description of the issue.
We will acknowledge your complaint within 48 hours and provide a resolution within 8 business days, as required by Serbian consumer law.
If we cannot resolve your complaint, you may contact the consumer protection authorities or initiate alternative dispute resolution.